FAQs
  1. How much does the Walka subscription cost?


    Maxi+
    Fee - No payment.
    Maxi+ will be offered at no extra subscription cost to DStv Premium subscriber.

    Maxi
    Fee - Monthly: GHS 19

    Mini
    Fee - Monthly: GHS 8

    Free Tier
    Fee – Monthly: Free

     

  2. In which countries will the Walka be available?

    • South Africa
    • Nigeria
    • Kenya
    • Ghana
    • Namibia

    The Walka will be launched in countries where DStv Mobile is available. You do not have to be a DStv or DStv Mobile subscriber to purchase the Walka; anyone can buy it.

     

  3. What happens if my DStv account has been disconnected?


    There is no grace period for the DStv Mobile service if the account has not been paid, therefore the service will be disconnected immediately.

     

  4. What do I need to do to ensure that my Walka is working efficiently?

    • Ensure that you activate your Walka through MultiChoice customer care
    • Ensure that your device is fully charged
    • Ensure that your device is powered ON
    • Subscribe to one of the available bouquets and view

  5. What is Walka?


    It is a DVB-H digital TV player which allows you to watch television on the go. This device is portable, slim, light-weight and has a built in signal receiver that lets you receive the DVB-H signal and content in areas where there is DVB-H coverage.

     

     

  6. What makes this device different to similar devices out there?

    • The Device is compatible with the DVB-H signal
    • Ability to watch mobile TV on the go.
    • Provides 24 hour DVB-H guide information
    • Does not require Wi-Fi, 3G or PC connectivity

  7. Are there any reconnection fees if my service has been disconnected?


    If you cancel your DStv Mobile service and want to resubscribe at a later stage, you will not be charged any reconnection fees. There are no reconnection fees even when your DStv account was suspended and reopened.

     

  8. I am not subscribed to any of the MultiChoice products; can I purchase the Walka only?


    Yes. All you need to do is call the MultiChoice call centre or visit the MultiChoice service centre once you have purchased the device to have it activated. The device will not work unless it has been activated.

     

  9. Where do I download the DStv Mobile application?

     


    There is no installation, software or application download that is required to use the device.

     

     

  10. What does the device come with when you purchase it?

     


    The device package consists of:

    • Walka handheld TV
    • USB Cable
    • USB power adaptor
    • Headphones
    • User guide/manual
    • Hand lanyard
    • Device Stand

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