We experienced a technical issue during the period of the 2 February -7 February 2012 that affected subscription and our technicians have resolved it. Affected subscribers will be offered a free month, from the 8 February until 8 March 2012, worth of subscription for the inconvenience caused. Please retrieve your subscription on your handset to be able to get access to our channels again, if you received an SMS notifying you of the goodwill token.

You will receive a free month subscription from the 8 February until 8 March 2012, for the inconvenience caused by this technical issue that we have experienced during the period 2 February -7 February 2012

Technical issues affected the subscription process during the period of 2 February – 7 February 2012 and resulted in an error in the billing system. Our technicians have resolved the issue.

You will revert to a normal billable subscription and you can continue enjoying the DStv Mobile service with no further interruptions.

Our channel line-up cannot be changed due to content rights. You will still have access to the same fantastic channel line-up that you have always been enjoying.

This free month subscription cannot be extend or transferred.

This free month subscription cannot be extend or transferred.

The free month subscription will only be assigned to the mobile number that you initially used to subscribe and now experiencing issues with connecting. It cannot be transferred or shared amongst different mobile numbers.

We experienced an unforeseen technical issue that affected subscription. We have subsequently resolved the issue.

This is to apologize for the inconvenience caused by the network issue and to offer a token of good will which is a free month subscription, from the 8 February until 8 March 2012.

Yes. The DStv Mobile Decoder for BlackBerry application has been released as a beta version in order for us get customer feedback to help shape the product. If you own a Drifta, you are welcome to download it to your compatible BlackBerry cellphone to try out the DStv Mobile service and give us feedback. DStv Mobile makes no warranties about the application’s performance.

A beta application is a limited release of a product with a goal of finding bugs during the development phase.

The following models of BlackBerry are supported by the Beta version of the application:

• Bold 9000
• Bold 9700
• Curve 8520
• Curve 8900
• Curve 9300

In comparison to other DStv Mobile Drifta applications, the BlackBerry beta application has different functionality and therefore a different user experience.

BlackBerry users have expressed interest in the DStv Mobile service and we would like to include their input into the product. This gives us an opportunity to work together with subscribers to gather detailed information that will inform the future development of the application. DStv Mobile is also working closely with BlackBerry (RIM) to ensure that the two products work together to give the user a good experience.

Feedback is always welcomed and appreciated. Should you wish to provide us with feedback on your experience with this application, please complete the form found at http://goo.gl/92DaH
(Please note that this URL is case sensitive)

Please call us on +254 20 423 6000 for any questions or concerns that you may have.

Android is an operating system for mobile devices such as smartphones and tablet computers.

DStv Mobile Decoder for Android is an application that allows you to view Mobile TV on your Android device using a Drifta Mobile Decoder.

Android

The following devices running Android Froyo (2.1, 2.2) or Gingerbread (2.3):

• Sony Ericsson Play (R800i)
• LG Optimus Black (LG P970)
• Motorola Defy (MB 525)
• HTC ChaCha
• HTC Desire
• HTC Desire S
• HTC Desire HD
• HTC Wildfire S
• Samsung Galaxy S (GT-I9000)
• Samsung Galaxy Tab 7" (All Models)
• Samsung Galaxy S II (GT-I9100)

Android Honeycomb (3)

• Samsung Galaxy Tab 10.1" (GT-P7510, GT-P7500)
• Motorola XOOM (umts_everest)

This means giving yourself administrator rights on your device to make changes such as Changing security settings. Due to content right restrictions, the application does not work on rooted devices.

Due to security risks, the application will not run on a rooted device.

For better viewing experience with the application, you require Android v2.2 or higher. The application will not work with Android version 3 or higher.

The device that you currently have might not be supported by our application. Please visit www.dstvmobile.com to view a list of all supported devices with our application.

You can download the application from Android Market.

The applicatio is free to download.

Your Drifta needs to be activated before using the service. Please contact MultiChoice Customer Care to activate your device on +254 20 423 6000

• Go to the Android Market through your device
• Search for ‘DStv Mobile Decoder’
• The application will appear in the search results
• Install the application

1. Ensure that your Drifta is activated.
2. Ensure that you are in a DVB-H coverage area.
3. Ensure that your Drifta is switched on.
4. Ensure that you are connected to the Internet via GSM or Wi-Fi.
5. NB: If you have previously connected to the Drifta, your phone might confuse the Drifta connection as being an Internet connection. Check your Wi-Fi network name. To do this, from the application menu:

• Select ‘Settings’
• Select ‘Wireless & Networks’
• Check the Wi-Fi name.
• If the Wi-Fi name corresponds to the SSID on the back of the Drifta, select another Wi-Fi access point that has Internet access, OR disable Wi-Fi to use GSM Internet access. To disable Wi-Fi:
  
  • From the application menu:
  • Select “Settings”
  • Select ‘Wireless & networks’
  • Disable Wi-Fi.

6. Launch the DStv Mobile Decoder application.
7. The application will then send a small, anonymous authentication message to DStv Mobile’s servers over the Internet. If your Android device is supported, the application will continue to load. If your Android device is not supported you will receive an error message that says “Unsupported Device”.
8. When prompted, select the SSID number that appears on the back of your Drifta device. A Wi-Fi connection between your Android device and the Drifta will then be established.
9. If you turned off your Wi-Fi in step 5 you will need to re-enable it at this point. To do this:

• Press the devices home button,
• From the application menu:
• Select “Settings”
• Select “Wireless & networks”
• Enable Wi-Fi.

10. Return to the DStv Mobile Decoder application, To do this from go to the application menu and select the DStv Mobile Decoder icon.

When accessing our service, your device will send a request through to our server over the Internet to ensure that it has been authorised to access and view our content. The request contains only the device information and no personal information.

• From the device main menu/App drawer
• Press ‘Settings’
• Press ‘Wireless and Network’
• Press ‘Wi-Fi settings’
• To turn ON the Wi-Fi, press the checkbox till you see a tick
• Choose your internet connection

NB: You might be requested to enter a password if you have one set up.

The application needs an Internet connection to reach our server. Once we have authenticated your device and approved access to our service, you don’t need Internet to view the content, until the application is launched again.

Scenario 1:
It could be that your decoder is not powered ON and you therefore need to switch it on before you try and connect it. Please switch ON your decoder and try again.

Scenario 2:
This also happens when your Drifta is password protected, and you have entered a password incorrectly to access it. Press on ‘Retry’ to re-enter the password

• Access the DStv Mobile Decoder application
• Press ‘Settings’
• Press ‘Password’
• Enter new password
• Confirm new password
• The application will restart

You just need to confirm that you are connected properly. Force stop the application and try again. To do this, you need to:

• From the device main menu/App drawer
• Press ‘Settings’
• Press ‘Manage Applications’
• Press ‘Decoder’
• Press ‘Force Stop’
• Then restart the application

This means our server is currently unreachable or unavailable. Please try accessing the service again later.

This is a known defect and we have escalated it for resolution. You just need to wait for the channel list to load. This should take no longer than 15 seconds to load.

Our software application is subject to copyrights and content rights restrictions and therefore we need to ensure that only devices that are approved by DStv Mobile have access to our service.

Should a device be restricted from accessing our service or download our application it means that it’s not a supported device. Any attempts to alter or modify the software application may result in Multichoice taking legal action against a person doing that.

You would need to contact us at +254 20 423 6000 and let us know. We would also advice that you take your device to your nearest manufacture so that they can help you restore the handset and remove any unlawful alterations on the device.

Please visit www.dstvmobile.com to check out a list of all compatible devices with our various products.

 Version 1.0

The cellphones have a parental guidance feature which can be controlled from the cellphone using a password. If the parental guidance, (relevant age limit) has been set by the cellphone owner, all programmes, that exceed the users set parental guidance age limit, will not be viewed. The following message will be displayed on the screen:
"Parental control set. select Enter lock code from options menu to watch the programme."

You subscribe via the Mobile TV function, using the Electronic Services Guide (ESG), on the cellphone.

Although you can see "DStv Mobile" displayed on your cellphone, DStv Mobile TV is not yet commercially available in South Africa. The channels that are broadcast by MultiChoice and M-Net are part of a trial to test mobile television and are broadcast to a closed user group of trialists.

The Customer/Owner of the cellphone is responsible for its insurance.

During the offer period – no, your Mobile TV subscription will not be affected.
Once the offer period is over - Only if you are changing your SIM card, cellphone, or cellphone number will your Mobile TV subscription be affected. If any of these are changing you will need to contact the mobile operator and request that your current subscription be migrated.

During the offer period the DStv Mobile broadcast will be free and available to all subscribers with compatible cellphones. After the free period there will be a number of schemes available including both contracts, pre-paid and top-up for receiving the DStv Mobile Service.

During the offer period, you can re-subscribe to the Mobile TV service using your new cellphone and sim. It is advisable that you report your cellphone stolen in order for it to be blacklisted and the SIM card locked.

Once the offer period is over, if your cellphone is stolen, you should request your service provider to migrate your services (including your tv services) to your new SIM card.

There are many reasons for DStv Mobile selecting to go with the OMA/BCAST solution, but one of the main reasons is that it is widely supported by the larger manufacturers.


This gives the end customer a greater choice of cellphones at a wide range of prices, so that the product appeals to a larger market.

The handsets have a parental guidance feature which can be controlled from the handset using a password. If the parental guidance relevant age limit, has been set by the handset owner, all programs, that exceed the users set parental guidance age limit, will not be viewed. The following message will be displayed on the screen.


“Parental control set.
Select ’Enter lock code’ from ‘options’ menu to watch the programme.”

The Drifta will enable you to watch broadcast Mobile TV and access the mobile TV guide on your PC, laptop, tablet or smartphone.

It plays the role of a decoder that recieves the DVB-H broadcast signal, converts it into Wi-Fi and relays it to Wi-Fi enabled viewing devices such as your PC, laptop, tablet or smartphone.  The viewing device must have the Drifta application software installed on it for mobile TV to work.

The Drifta does not require a special SIM card to be used in your phone.

• Firstly you need to ensure that you are within the coverage area. Please visit www.dstvmobile.com to see which areas are covered in your area.
• You need to activate your Drifta with our call centre, or using the SMS shortcode service. Should the Drifta not be activated on our system, you will not be able to use it with your viewing devices.
•  You need to ensure that you are using the Drifta with a compatible viewing device that meets all the minimum system requirements. Please refer to question below “Which devices does DStv Mobile support with the Drifta?”
• When activating the Drifta, we need to ensure that your Drifta is linked with your DStv account on our system. This would ensure that you are billed correctly.
• Ensure that you have downloaded the Drifta application on your viewing device.

NOTE: Please ensure that your Drifta is not connected to your PC when installing the application as the device driver will not install.

Cost Incl VAT: US Dollars 110,00

Maxi+
Fee - No payment.
Maxi+ will be offered at no extra subscription cost to DStv Premium subscriber.

Maxi
Fee - Monthly: KES 920

Mini
Fee - Monthly: KES 380

Free Tier
Fee – Monthly: Free

You will need to contact the MultiChoice call centre, visit the closest MultiChoice branch in your area. When we activate your device, we will validate your DStv subscription as a Premium subscription and link it with your DStv Mobile subscription so that you do not have to pay for your DStv Mobile subscription. Please note that a Premium subscriber is only entitled to one subscription at no extra cost via the Drifta; any additional subscriptions to the DStv Mobile option will be billed the applicable subscription cost.

Subscription to the DStv Mobile package at no extra cost is valid until 31 March 2012, subject to package upgrade and downgrade rules.  If a subscriber downgrades from the DStv Premium package the subscription at no extra cost will be cancelled.  If a subscriber upgrades to the DStv Premium package, subscription at no extra cost will apply.

Yes, the content is different for Premium subscribers and any other package subscribers.  Premium subscribers have access to an additional channel on their channel line up as compared to the other packages.

Yes, the content is different for Premium subscribers and any other package subscribers.  Premium subscribers have access to an additional channel on their channel line up as compared to the other packages.

If you have subscribed to DStv Mobile via the Drifta, the monthly subscription fee will be billed by MultiChoice on your DStv account.

Initially this decoder will be compatible with the iPhone, iPod Touch, PCs and laptops.  Other devices such as Blackberries, Nokia and Android smartphones will follow soon.

Windows Requirements

• OS: Windows XP (Min Service Pack 3), Vista 7
• Processor: 32 bit and 64 bit
• Min Memory:  512 MB
• Min HDD: 100MB

iOS Requirements

• iPod Touch, iPhone 3G, 3GS, 4:  iOS Version 4.0 and  4.1
• iPad: iOS Version 3.2 and 4.2

Android Requirement

The following devices running Android Froyo (2.1, 2.2) or Gingerbread (2.3):

• Sony Ericsson Play (R800i)
• LG Optimus Black (LG P970)
• Motorola Defy (MB 525)
• HTC ChaCha
• HTC Desire
• HTC Desire S
• HTC Desire HD
• HTC Wildfire S
• Samsung Galaxy S (GT-I9000)
• Samsung Galaxy S II (GT-I9100)
• Samsung Galaxy Note (GT-N7000)
• Samsung Galaxy Tab 7" (GT-P1000, GT-P1010, GT-P1013, SPH-100, GT-P1000T, SHW-M180L, SHW-M180K, SHW-M180S, SMT-i9000, SGH-T849, SCH-I800, GT-P1000R, GT-P1000L, GT-P1000M, SC-01C, GT-P1000N)

Android Honeycomb (3)

• Samsung Galaxy Tab 10.1" (GT-P7510, GT-P7500)
• Motorola XOOM (umts_everest)
• Samsung Galaxy Tab 8.9" (GT-P7300)

Certain corporate IT departments may prevent you from accessing certain services due to the anti-virus software and firewalls that they have in place. Please check with your IT department to see if you are allowed to access and view our service.

Due to policies enforced by different corporate IT departments, we are unable to by-pass or even over-write these system restrictions. You will need to request access from your IT department.

DStv Mobile provides content that is secure and compliant with the regulatory requirements according to the licence agreements. However, different companies have different policies that determine which access you may or may not have while operating their systems on their network. To find out more on this, please refer to your internal IT policies.

You are able to use it anywhere else provided that you are within the coverage area and your viewing device meets the minimum system requirements. For more information on this, visit our website on www.dstvmobile.com.

The screen has been designed to enable use of other functionality on your device.  As a result the resolution ha been doubled to ensure quality visuals.

The standard resolution of the transmission is 320 X 240, and is limited to this by the bandwidth available in the DVB-H spectrum.

The DStv Mobile Drifta is designed and developed to work optimally with manufacturer approved software.  Jail broken iOS devices are considered untrustworthy, and can potentially jeopardize the content security we have built into the device and application.  To prevent this, the DStv Mobile application will not work on jail broken iOS devices.

No.  The video feed cannot be recorded as we want you to enjoy mobile entertainment on your mobile viewing device as it happens.

Version 1.0

This is due to the technology which is used for the DVB-H transmissions which is dependant on specialized towers which broadcast the signals. These towers are currently located in Nairobi and Mombasa. There are, however, plans to expand the network to other areas in the future.

Currently the towers that broadcast the signal are only located in Nairobi and Mombasa. There are, however, plans to expand the network to other areas in the future.

Please request this from the dealer or service partner from where the cellphone was purchased.

Yes. You can set alarms on the cellphone to remind you to view your favourite programmes. Please consult the user guide that came packed with your cellphone.

An Electronic Programe Guide (EPG) lists the channels that are available on the bouquet on the TV menu – scrolling through this menu tells you what channels are available. The programme guide also displays information about the programme such as time and day, and a brief description of the programme. The programme guide will display the schedule for the current day and the following day’s viewing.

It is important that the date and time on the cellphone is correct for the programme guide. The EPG on the cellphone uses the relative date and time that the cellphone is set to in order to show the guide, if the date time is wrong, then the information is wrong.

Some of the television channels available on DStv Mobile are the same as the channels on DStv. The channels chosen to form part of the DStv Mobile premium bouquet have been chosen based on research and suitability for mobile consumption.

Yes, please re-subscribe to the service during the free period. Outside of the free service you will need to advise the MO that you require a SIM swop and your Mobile TV services should be migrated.

Press the ‘*’ key

All DVB-H cellphones are 3G or GPRS compliant as they require data services in order to activate a subscription and provide self-help and other related services.

The Rights Objects, delivered to your cellphone, will expire after 30 days. In order to re-activate the service, you would need to re-subscribe. You cannot subscribe for a longer period.

Yes. The service is available on both Pre-paid and Post paid.

Only cellphones fitted with DVB-H OMA/BCAST receivers are able to access the DStv Mobile service. At present only certain ZTE and Nokia cellphones are able to receive the service. There are some Nokia cellphones that are DVB-H compliant, however they are not fitted with a receiver, but are still able to receive the signal using a Blue Tooth Device.

Please ensure that you upgrade to a compatible device.

All SIM cards should be pre-activated for data access.

At this stage it is not possible to view other channels outside of the current bouquet.

No, you do not have to be a DStv subscriber to subscribe to the Mobile TV service.

No, a standard data activated SIM card is all that is required.

The cellphone will work as a standard cellphone in the country where it was purchased, but you may find it is unable to receive the DVB-H transmitter’s signal in certain areas if you travel outside the signal coverage areas.

If you are planning to travel abroad and roam, please note that the cellphone will work in all countries where your service provider has a commercial roaming agreement in place for voice, SMS and data, however the DStv Mobile service will not work on the cellphone in other countries unless the local service providers (distributing the DStv Mobile product) SIM card is inserted in the cellphone and the relevant service is requested.

• You may be in the vicinity of large structures that could obscure the signal.
• You may be in a drop-out zone. Eg: if you live in a dip with surrounding hills this could obscure the signal.
• You should try to connect more than once, sometimes a second or third attempt works.
• If you are trying to connect in an area that falls on the outskirts of a reception area; Try getting signal before you get to such a marginal reception area, then keep the TV on as you approach the area. The cellphones are better able to maintain a signal going into a marginal reception area, rather than trying to access the signal once in a marginal reception area.

Yes, the signal coverage is likely to extend to other cities in the future.

Most of the larger cellphone manufacturers support the OMA/BCAST solution, including: Nokia, Samsung, LG, ZTE, etc.

OMA/BCAST stands for Open Mobile Alliance Broadcast, and is a standard way of encrypting and decrypting mobile TV content so that only authorised subscribers are able to view the content.

DVB-H, Digital Video Broadcast-Handheld, is the latest development in digital video broadcast standards. It is a mobile broadcast technology that allows for the digital terrestrial broadcast of live television and audio channels to a cellphone. It is delivered on a separate DVB-H network in selected cities and does not share the mobile network except for transport of registration information obtaining access keys and providing support.

3G (Third Generation) is a wireless mobile network technology that offers video streaming to a cellphone. It uses a mobile operator’s network and is subject to bandwidth limitations. It also offers a return or interactive path that enables you to do things like download content onto your cellphone.

DVB-H is a technology which stands for Digital Video Broadcast-Handheld. It is the latest development in digital video broadcast standards, and enables the broadcast of DStv channels to specific cellphones which have been fitted to receive the DVB-H mobile TV signal.

• A DVB-H enabled cellphone.
• A Subscription to a bouquet.
• An ESG must be available to be downloaded on the cellphone.
• Check coverage map to make sure the caller is within a coverage area.

Cellphones can be purchased from Safaricom outlets as well as Fone Express, Phonelink and Tuscom dealers. Cellphones are also available from your nearest Nokia retailer.

A now and next guide is displayed on your cellphone but should you wish to see a more detailed or 7-day schedule, please refer to the TV Guide on this site. 

Version 1.0

There are a lot of DVB-H compatible phones and each country’s DVB-H network has been configured to support specific handsets. Below are cellphones that you need to access the service in Kenya.

Ensure that you are a subscriber with a Network Operator that provides the DVB-H service in your country.

Ensure that you have the relevant network operator’s active SIM card in your handset.

Kenya: Safaricom, Orange, Zain and YU.

Ensure that your handset is DVB-H compatible. (Either with built in DVB-H technology or via a DVB-H dongle (Nokia TV receiver)

Navigate to the mobile TV application on the handset
Subscribe to one of the three bouquets

• Maxi + (Drifta only)
• Maxi
• Mini
• Free

Receive activation keys on the handset (Rights objects).

Kenya: Safaricom, Orange, Zain and YU.

This is a Nokia mobile TV receiver (SU-33W), which is externally paired with to a compatible Nokia handset, and then via Bluetooth it transmits the DVB-H signal to the handset.

No. The dongle is only compatible to specific Nokia handsets. (Refer to the above handset list)

You cannot use one dongle for more than one handset at the same time, but it can be shared at different times.

DVB-H is a mobile broadcast technology that allows for the digital terrestrial broadcast of live television and audio channels to a mobile handset. It is delivered on a separate DVB-H network in selected cities and does not share the mobile network except for sending the Rights Objects that unlock the viewing device in order to access the DStv Mobile content.

3G is a wireless mobile network technology that allows for video streaming to a handset. It uses a mobile operator’s network and is subject to bandwidth availability. It also offers a return or interactive path that enables you to do things like download content onto your cellphone.
Please go to our website for more information: www.dstvmobile.com

Maxi
Fee - Weekly: KES 260

Mini
Fee - Weekly: KES 110

Free Tier
Fee – Weekly: Free

View the current channel line up here.

Or you can choose between Free, Mini, Maxi, Maxi + if you are accessing the service via a DVB-H enabled cellphone.

Yes, the channels available on DStv Mobile are the same as the channels on DStv with the exception of one or two channels that have been repurposed for mobile viewing

The DStv Mobile product has been structured to give you a variety of channels and a choice between bouquets as opposed to a choice between channels. You can choose between the four available bouquets on offer.

If you are planning to travel abroad and roam, please note that the phone will work in all countries where your service provider has a commercial roaming agreement in place for voice, SMS and data, however the DStv Mobile service will not work on the phone in other countries unless a local service provider’s distributing the DStv Mobile service) SIM card is inserted in the phone and the relevant service is requested.

You will be able to receive DVB-H signal if you are in the metropolitan areas of Nairobi and Mombasa as indicated on the website. Visit this link for more information.

Further expansions of the DVB-H network will be dependent on the uptake of the service.

For technical problems with your cellphone, please call the dealer or the Mobile Operator’s service partner where the cellphone was purchased. Alternatively, you can contact the cellphone manufacturer.

No, Any SIM card will work provided that it’s currently active from the Mobile Operator side at the time that you are subscribing to Mobile TV.

Did you get a confirmation message that your rights object has been received by your handset?

No

Please ensure that you have access to data services when subscribing to the service. The Rights Objects (keys required to enable the service) are transported via the data network therefore this is a requirement when subscribing to the DStv Mobile service.

The handset automatically fades out the Mobile TV audio and Video and displays the number that is calling you. After the call is terminated the Video and Audio returns back to normal after a few seconds.

You will not miss any SMS messages sent to your phone while watching DStv Mobile. Your phone is programmed to notify you that a message has been sent. You are able to read the SMS message and thereafter return to viewing the service.

Only handsets fitted with DVB-H OMA/BCAST receivers are able to access the DStv Mobile service. At present only certain ZTE and Nokia handsets are able to receive the service. There are some Nokia handsets that are DVB-H compatible, others are not fitted with a receiver, but are still able to receive the signal using a Bluetooth Device called a Bluetooth Dongle. Please ensure that you upgrade to a compatible device.

All DVB-H handsets are 3G or GPRS compatible as they require data services in order to activate a subscription and provide self-help and other related services.

Yes you will incur some small charge while activating the service. This charge is a once off charge and does not mean that every time you watch, you will be charged.

The handsets have a parental guidance feature which can be controlled from the handset using a password. If the parental guidance relevant age limit, has been set by the handset owner, all programs, that exceed the users set parental guidance age limit, will not be viewed. The following message will be displayed on the screen.

“Parental control set.
Select ’Enter lock code’ from ‘options’ menu to watch the programme.”

The Nokia default ‘Lock Code’ is: ‘12345’
The ZTE default ‘Lock Code’ is: ‘0000’
If you have changed the “Lock Code” to your own personal PIN number you will need to enter that number/code

I own a Nokia handset. What should I do if I forget my lock code for parental control?

Ensure that the SIM card that you are using in the new cellphone is active and has APN settings.
Once that is confirmed, you can subscribe to DStv Mobile with the new cellphone.

An EPG (Electronic Programme Guide) lists the channels that are available on the bouquet on the TV menu – scrolling through this menu tells you what channels are available. The programme guide also displays information about the program such as time and day, and a brief description of the program. The programme guide will display the schedule for the current day and the following day’s viewing.

Yes. You can set alarms on the handset to remind you to view your favourite programmes. Please consult the user guide that came packed with your handset.

Version 1.0