FAQs
  1. Can I still use my Drifta anywhere else?


    You are able to use it anywhere else provided that you are within the coverage area and your viewing device meets the minimum system requirements. For more information on this, visit our website on www.dstvmobile.com.

     

  2. Can I record the Drifta video feed?


    No. The video feed cannot be recorded as we want you to enjoy mobile entertainment on your mobile viewing device as it happens.

     

    Version 1.0

  3. How does the Drifta work with DVB-H broadcast?

     

    It plays the role of a decoder that recieves the DVB-H broadcast signal, converts it into Wi-Fi and relays it to Wi-Fi enabled viewing devices such as your PC, laptop, tablet or smartphone.  The viewing device must have the Drifta application software installed on it for mobile TV to work.

     

  4. How long will subscription at no extra cost to DStv Premium customers be valid for?

     

    Subscription to the DStv Mobile package at no extra cost is valid until 31 March 2012, subject to package upgrade and downgrade rules.  If a subscriber downgrades from the DStv Premium package the subscription at no extra cost will be cancelled.  If a subscriber upgrades to the DStv Premium package, subscription at no extra cost will apply.

     

  5. Our IT policy prevents me from accessing DStv Mobile service; can you help me overwrite it?


    Due to policies enforced by different corporate IT departments, we are unable to by-pass or even over-write these system restrictions. You will need to request access from your IT department.

     

  6. Does this mean the DStv Mobile service is a threat to my system if my IT department restricts access?


    DStv Mobile provides content that is secure and compliant with the regulatory requirements according to the licence agreements. However, different companies have different policies that determine which access you may or may not have while operating their systems on their network. To find out more on this, please refer to your internal IT policies.

     

  7. What do I need to be aware of before purchasing the Drifta?

    • Firstly you need to ensure that you are within the coverage area. Please visit www.dstvmobile.com to see which areas are covered in your area.
    • You need to activate your Drifta with our call centre, or using the SMS shortcode service. Should the Drifta not be activated on our system, you will not be able to use it with your viewing devices.
    • You need to ensure that you are using the Drifta with a compatible viewing device that meets all the minimum system requirements. Please refer to question below “Which devices does DStv Mobile support with the Drifta?”
    • When activating the Drifta, we need to ensure that your Drifta is linked with your DStv account on our system. This would ensure that you are billed correctly.
    • Ensure that you have downloaded the Drifta application on your viewing device.

    NOTE: Please ensure that your Drifta is not connected to your PC when installing the application as the device driver will not install.

  8. What is the resolution of the picture?


    The standard resolution of the transmission is 320 X 240, and is limited to this by the bandwidth available in the DVB-H spectrum.

     

  9. What are the advantages of having the Drifta DStv Mobile Decoder?

     

    The Drifta will enable you to watch broadcast Mobile TV and access the mobile TV guide on your PC, laptop, tablet or smartphone.

     

  10. Which devices does DStv Mobile support with the Drifta?

    Initially this decoder will be compatible with the iPhone, iPod Touch, PCs and laptops.  Other devices such as Blackberries, Nokia and Android smartphones will follow soon.

     

    Windows Requirements:

    • OS: Windows XP (Min Service Pack 3), Vista 7
    • Processor: 32 bit and 64 bit
    • Min Memory:  512 MB
    • Min HDD: 100MB

    iOS: Requirements:

    • iPod Touch, iPhone 3G, 3GS, 4:  iOS Version 4.0 and  4.1
    • iPad: iOS Version 3.2 and 4.2Which devices does DStv Mobile support with the Drifta?

     

    Android Requirements:

    The following devices running Android Froyo (2.1, 2.2) or Gingerbread (2.3):

    • Sony Ericsson Play (R800i)
    • LG Optimus Black (LG P970)
    • Motorola Defy (MB 525)
    • HTC ChaCha
    • HTC Desire
    • HTC Desire S
    • HTC Desire HD
    • HTC Wildfire S
    • Samsung Galaxy S (GT-I9000)
    • Samsung Galaxy S II (GT-I9100)
    • Samsung Galaxy Note (GT-N7000)
    • Samsung Galaxy Tab 7" (GT-P1000, GT-P1010, GT-P1013, SPH-100, GT-P1000T, SHW-M180L, SHW-M180K, SHW-M180S, SMT-i9000, SGH-T849, SCH-I800, GT-P1000R, GT-P1000L, GT-P1000M, SC-01C, GT-P1000N)

    Android Honeycomb (3)

    • Samsung Galaxy Tab 10.1" (GT-P7510, GT-P7500)
    • Motorola XOOM (umts_everest)
    • Samsung Galaxy Tab 8.9" (GT-P7300)

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