FAQs
  1. Troubleshooting

    How many DStv MOBILE TV channels are offered and what are they?

    1)      SuperSport Blitz

    2)      SuperSport Live

    3)      Channel O

    4)      Trace

    5)      Cartoon Network

    6)      Boomerang

    7)      CNNi 

    8)      Africa Magic

    9)      E! Entertainment

    10)    DStv Events

    11)    Saw See

  2. How do I subscribe to the DStv Mobile service?


    DStv Mobile is available to all Vodacom customers via the Vodafone live! mobile portal.

    • Select "Mobile TV" from the homepage of the Vodafone live! mobile portal
    • To see the full offer of DStv Mobile channels, select "All Channels" in the DStv Mobile Channels section
    • All channels will be displayed together with programme information showing "Now" and the upcoming show
    • Click "Now"  on the channel programme of your choice and you will be presented with the subscription page which is a 2 step process

    Step 1

    • To begin the subscription process, complete the 4 required data fields (these are 4 demographic questions)
    • The Terms and Conditions can be read by clicking on the link provided
    • Click on "Next" to continue

    Step 2

    • Select your subscription choice i.e. Monthly or Weekly subscription
    • Once your subscription is confirmed, the initially selected channel will start streaming

    Or

    • SMS 31116 from your cellphone (the sms is free)
    • You will be sent a link to the Vodafone live! mobile portal and more information on how to subscribe

  3. Would I be able to choose which channels I would like to subscribe to?


    The DStv Mobile TV package, gives you access to a single bouquet of 11 TV channels and a selection of video clips.

  4. Are the DStv Mobile TV channels exactly the same as those available on DStv currently?


    Certain channels are regular, as you would view them on the DStv satellite service. Other channels contain programming that has been re-purposed for mobile viewing.

  5. When subscribing, why do I need to provide my personal details?


    At DStv Mobile, we value our customers and view them as individuals. The information we collect is to improve our service offering and we assure you that your details remain confidential and will not be shared with a 3rd party.

  6. What is the Fair Usage Policy?


    As a DStv Mobile subscriber the data usage for your TV channels and videos is included in your subscription, subject to a "Fair Usage Policy" where we reserve the right to limit access to your mobile TV service as soon as you have consumed 45 minutes for a weekly and 180 minutes for a monthly subscription.

    If you get "cut off" based on the "Fair Usage Policy" you will get access again as soon as your DStv Mobile subscription is automatically renewed. Check under "My Account" for details on your subscription.

  7. Is there a TV guide for the channels as you have them on DStv?

    There is a TV guide available and it shows you what is on now and what is coming up next for each channel.

  8. Who do I contact if I have a problem with the DStv Mobile service?


    For assistance, please contact Vodacom Customer Care on 082 111 (free from a Vodacom cellphone).