Android is an operating system for mobile devices such as smartphones and tablet computers.

DStv Mobile Decoder for Android is an application that allows you to view Mobile TV on your Android device using a Drifta Mobile Decoder.

There are two versions of the Android Application Available. One for Éclair (2.1), Froyo (2.2) and Gingerbread (2.3) devices, and another for Honeycomb (3.x) devices.

Éclair, Froyo & Gingerbread:

• Sony Ericsson Play (R800i)
• LG Optimus Black (LG P970)
• Motorola Defy (MB 525)
• HTC ChaCha
• HTC Desire
• HTC Desire S
• HTC Desire HD
• HTC Wildfire S
• Samsung Galaxy S (GT-I9000)
• Samsung Galaxy S II (GT-I9100)
• Galaxy Note (GT-N7000)
• Motorola MB526 Defy +
• Samsung Galaxy Tab 7" (GT-P1000, GT-P1010, GT-P1013, SPH-100, GT-P1000T, SHW-M180L, SHW-M180K, SHW-M180S, SMT-i9000, SGH-T849, SCH-I800, GT-P1000R, GT-P1000L, GT-P1000M, SC-01C, GT-P1000N)

Honeycomb:

• Samsung Galaxy Tab 10.1" (GT-P7510, GT-P7500)
• Motorola XOOM (umts_everest)
• Galaxy Tab 8.9” (GT-P7300)

This means giving yourself administrator rights on your device to make changes such as Changing security settings. Due to content right restrictions, the application does not work on rooted devices.

Due to security risks, the application will not run on a rooted device.

Other devices will be supported soon. Please visit www.dstvmobile.com to view a list of all supported devices with our application.

For better viewing experience with the application, you require Android v2.2 or higher. The application will not work with Android version 3 or higher.

The device that you currently have might not be supported by our application. Please visit www.dstvmobile.com to view a list of all supported devices with our application.

You can download the application from Android Market.

The application is free to download.

Your Drifta needs to be activated before using the service. Please contact MultiChoice Customer Care to activate your device on (011) 289 - 2222

Éclair, Froyo & Gingerbread:

• Go to the Android Market through your device
• Search for ‘DStv Mobile Decoder’
• The application called “DStv Mobile Decoder” will appear in the search results
• Install the application

Honeycomb:

• Go to the Android Market through your device
• Search for ‘DStv Mobile Decoder’
• The application will called “DStv Mobile Decoder Honeycomb” appear in the search results
• Install the application

1. Ensure that your Drifta is activated.
2. Ensure that you are in a DVB-H coverage area.
3. Ensure that your Drifta is switched on.
4. Ensure that you are connected to the Internet via GSM or Wi-Fi.
5. NB: If you have previously connected to the Drifta, your phone might confuse the Drifta connection as being an Internet connection. Check your Wi-Fi network name. To do this, from the application menu:

• Select ‘Settings’
• Select ‘Wireless & Networks’
• Check the Wi-Fi name.
• If the Wi-Fi name corresponds to the SSID on the back of the Drifta, select another Wi-Fi access point that has Internet access, OR disable Wi-Fi to use GSM Internet access. To disable Wi-Fi:
  
  • From the application menu:
  • Select “Settings”
  • Select ‘Wireless & networks’
  • Disable Wi-Fi.

6. Launch the DStv Mobile Decoder application.
7. The application will then send a small, anonymous authentication message to DStv Mobile’s servers over the Internet. If your Android device is supported, the application will continue to load. If your Android device is not supported you will receive an error message that says “Unsupported Device”.
8. When prompted, select the SSID number that appears on the back of your Drifta device. A Wi-Fi connection between your Android device and the Drifta will then be established.
9. If you turned off your Wi-Fi in step 5 you will need to re-enable it at this point. To do this:

• Press the devices home button,
• From the application menu:
• Select “Settings”
• Select “Wireless & networks”
• Enable Wi-Fi.

10. Return to the DStv Mobile Decoder application, To do this from go to the application menu and select the DStv Mobile Decoder icon.

When accessing our service, your device will send a request through to our server over the Internet to ensure that it has been authorised to access and view our content. The request contains only the device information and no personal information.

• From the device main menu/App drawer
• Press ‘Settings’
• Press ‘Wireless and Network’
• Press ‘Wi-Fi settings’
• To turn ON the Wi-Fi, press the checkbox till you see a tick
• Choose your internet connection

NB: You might be requested to enter a password if you have one set up.

The application needs an Internet connection to reach our server. Once we have authenticated your device and approved access to our service, you don’t need Internet to view the content, until the application is launched again.

There are two possible scenarios for receiving the error message with this application:

Scenario 1:
It could be that your decoder is not powered ON and you therefore need to switch it on before you try and connect it. Please switch ON your decoder and try again.

Scenario 2:
This also happens when your Drifta is password protected, and you have entered a password incorrectly to access it. Press on ‘Retry’ to re-enter the password

• Access the DStv Mobile Decoder application
• Press ‘Settings’
• Press ‘Password’
• Enter new password
• Confirm new password
• The application will restart

You just need to confirm that you are connected properly.
Force stop the application and try again. To do this, you need to:

• From the device main menu/App drawer
• Press ‘Settings’
• Press ‘Manage Applications’
• Press ‘Decoder’
• Press ‘Force Stop’
• Then restart the application

• From the device main menu
• Press ‘Settings’
• Press ‘Manage Applications’
• Press ‘Decoder’
• Press ‘Force Stop’
• Then restart the application

This means our server is currently unreachable or unavailable. Please try accessing the service again later.

This is a known defect and we have escalated it for resolution. You just need to wait for the channel list to load. This should take no longer than 15 seconds to load.

Our software application is subject to copyrights and content rights restrictions and therefore we need to ensure that only devices that are approved by DStv Mobile have access to our service.

Should a device be restricted from accessing our service or download our application it means that it’s not a supported device. Any attempts to alter or modify the software application may result in Multichoice taking legal action against a person doing that.

You would need to contact us at (011) 289 – 2222 and let us know. We would also advice that you take your device to your nearest manufacture so that they can help you restore the handset and remove any unlawful alterations on the device.

Please visit www.dstvmobile.com to check out a list of all compatible devices with our various products.

Version: 2.0

The Drifta will enable you to watch broadcast Mobile TV and access the mobile TV guide on your iPhone, iPod Touch, iPad, PC or laptop.

• Firstly you need to ensure that you are within the coverage area.
• Please visit the “Coverage Map” page on www.dstvmobile.com to see which areas are covered in your area.
• You need to activate your Drifta with our call centre.
• Should the Drifta not be activated on our system, you will not be able to use it with your iPhone, iPod Touch, iPad, PC or laptop.
• To activate your Drifta contact the Multichoice call centre on (011) 289-2222 and quote the ‘CA’ and Serial number labeled on the device.
• You need to ensure that you are using the Drifta on an iPhone, iPod Touch, iPad, PC or laptop that meets all the minimum system requirements.
• When activating the Drifta, we need to ensure that your Drifta is linked with your DStv package on our system. This would ensure that you are billed correctly.
• Ensure that you have downloaded the Drifta application to your iPhone, iPod Touch, iPad, PC or laptop.

NOTE: Please ensure that your Drifta is not connected to your iPhone, iPod Touch, iPad, PC or laptop when downloading the application. Should it be connected while downloading, it will cause the application to not work with the decoder on that iPhone, iPod Touch, iPad, PC or laptop

It plays the role of a decoder that receives the DVB-H broadcast signal, converts it into Wi-Fi and relays it to Wi-Fi enabled viewing devices such as your iPhone, iPod Touch, iPad, PC or laptop.
The viewing device must have the Drifta application software installed on it for mobile TV to work.

The Drifta does not require a special SIM card to be used in your iPhone

Cost: R649.00

The DStv Mobile Decoder will be available for purchase from DStv branches, agencies, selected retailers and via www.dstvmobile.com.

Online Retailers

• Kalahari.com

There are two bouquets available to the user, DStv Mobile and e.mobile.

You will need to contact the MultiChoice call centre, visit the closest MultiChoice branch in your area. When we activate your device, we will validate your DStv subscription as a Premium subscription and link it with your DStv Mobile subscription so that you do not have to pay for your DStv Mobile subscription. Please note that a Premium subscriber is only entitled to one subscription at no extra cost via the Drifta; any additional subscriptions to the DStv Mobile option will be billed the applicable subscription cost.

Subscription to the DStv Mobile package at no extra cost is valid until 31 March 2013, subject to package upgrade and downgrade rules. If a subscriber downgrades from the DStv Premium package the subscription at no extra cost will be cancelled. If a subscriber upgrades to the DStv Premium package, subscription at no extra cost will apply.

If you have subscribed to DStv Mobile via the Drifta, the monthly subscription fee will be billed by MultiChoice on your DStv account.

Initially this decoder will be compatible with the iPhone, iPod Touch, iPad, PCs and laptops.

Windows:

Requirements:

• OS: Windows XP (Min Service Pack 3), Vista 7
• Processor: 32 bit and 64 bit
• Min Memory: 512MB
• Min HDD: 100MB
  

iOS:

Requirements:

• iPod Touch, iPhone 3G, iPhone 3GS, iPhone 4: iOS Version 4.0 and 4.1
• iPad: iOS Version 3.2 and 4.2

Android

The following devices running Android Froyo (2.1, 2.2) or Gingerbread (2.3):

• Sony Ericsson Play (R800i)
• LG Optimus Black (LG P970)
• Motorola Defy (MB 525)
• HTC ChaCha
• HTC Desire
• HTC Desire S
• HTC Desire HD
• HTC Wildfire S
• Samsung Galaxy S (GT-I9000)
• Samsung Galaxy S II (GT-I9100)
• Samsung Galaxy Note
• Samsung Galaxy Tab 7" (GT-P1000, GT-P1010, GT-P1013, SPH-100, GT-P1000T, SHW-M180L, SHW-M180K, SHW-M180S, SMT-i9000, SGH-T849, SCH-I800, GT-P1000R, GT-P1000L, GT-P1000M, SC-01C, GT-P1000N)

Android Honeycomb (3)

• Samsung Galaxy Tab 10.1" (GT-P7510, GT-P7500)
• Samsung Galaxy Tab 8.9"
• Motorola XOOM (umts_everest)

Certain corporate IT departments may prevent you from accessing certain services due to the anti-virus software and firewalls that they have in place. Please check with your IT department to see if you are allowed to access and view our service

Due to policies enforced by different corporate IT departments, we are unable to by-pass or even over-write these system restrictions. You will need to request access from your IT department.

DStv Mobile provides content that is secure and compliant with the regulatory requirements according to the licence agreements. However, different companies have different policies that determine which access you may or may not have while operating their systems on their network. To find out more on this, please refer to your internal IT policies.

You are able to use it anywhere else provided that you are within the coverage area and your viewing device meets the minimum system requirements. For more information on this, visit our website on www.dstvmobile.com

The screen has been designed to enable use of other functionality on your device. As a result the resolution has been doubled to ensure quality visuals.

The standard resolution of the transmission is 320 X 240, and is limited to this by the bandwidth available in the DVB-H spectrum.

The DStv Mobile Drifta is designed and developed to work optimally with manufacturer approved software. Jail broken iOS devices are considered untrustworthy, and can potentially jeopardize the content security we have built into the device and application. To prevent this, the DStv Mobile application will not work on jail broken iOS devices.

No. The video feed cannot be recorded as we want you to enjoy mobile entertainment on your mobile viewing device as it happens.

Firstly please check if your Drifta is not paired up with another device. If it’s not then check what version of software you have on your device. If your software version is iOS 4, then reset the pairing of your viewing device and the Drifta. If your software version is iOS 5, then you need to connect to Wi-Fi first before connecting with the Drifta. To check for software version, you need to:

• Press Settings
• Press General
• Press About
• Check the version of the software

• Ensure the devices Wi-Fi is on
• Ensure the Drifta is on
• Go to settings>Wi-Fi
• Select the Drifta device

                  o Please note that the icon remains as a spinner (does not change to a tick)

• Exit settings
• Start the decoder application (Note that the Drifta ID is not displayed while connecting)

• Press Settings
• Press General
• Press About
• Check that the Device ID on your phone matches the device ID on the back of your Drifta.

• Ensure the devices Wi-Fi is on
• Ensure the Drifta is ON
• Press Settings
• Press Wi-Fi
• Select the Drifta device
• Please note that the icon remains as a spinner (does not change to a tick)
• Exit settings
• Start the decoder application (Note that the Drifta ID is not displayed while connecting)

• Press Settings
• Check that the Device ID on your phone matches the device ID on the back of your Drifta.

Product	Old Price	New Price: Monthly	New Price: Weekly
e.mobile	R0.00	R0.00	R0.00
DStv Mobile	R36.00	R49.00	R13.00
DStv Mobile for Premium Subscribers	R0.00	R0.00	R0.00

Product	Old Price	New Price: Monthly
e.mobile	R0.00	R0.00
DStv Mobile	R36.00	R49.00
DStv Mobile for Premium Subscribers	R0.00	R0.00

1 April 2012

DStv Mobile’s operating costs increase every year, which means we need to increase our subscriptions to give our subscribers the same quality of service delivery and content.

DStv Mobile restricts any price increases to a single annual adjustment.

Marketing, technology, programming, operational costs and infrastructure costs are constantly rising. Added to these are costs associated with innovations and product expansions. All of these, plus socio–economic responsibilities within the company contribute to the price adjustment.

Marketing, technology, programming, operational costs and infrastructure costs are constantly rising. Added to these are costs associated with innovations and product expansions. All of these, plus socio–economic responsibilities within the company contribute to the price adjustment.
We also have a responsibility to our shareholders to ensure a reasonable return on investment.

A new channel does add to the base cost of the company but we do not increase the subscription price every time a new channel is added as channels get added and removed based on ongoing consumer research that we do.

It is not possible to customize the channel offering for every single subscriber. DStv Mobile has a range of bouquets with different pricing structures to cater for everyone’s viewing requirements and pockets.

During our previous research in October/November 2011 you indicated your willingness to participate in future research. We are now in the process of recruiting the panel for the next research.

Your valuable input would help us improve on our product offering and also address any issues that you may come across on our product.

We only need:

• Your contact details
• Drifta serial number and Drifta CA number
• Device type
• Age
• Gender
• Country of Residence
• Usage (How often do you watch TV in your device)

During our previous research in October/November 2011 you indicated your willingness to participate in future research. We are now in the process of recruiting the panel for the next research.

You only required to be part of the panel for a year.

DStv Mobile has not decided on any incentives for participating in this round of the panel selection. Further details of the terms and conditions of participating will be made available.

There will be no disturbances in your viewing during this period and your device will not be affected at all.

All questions and concerns should be directed to us through care@dstvmobile.com

Yes. The DStv Mobile monthly panel incentive is coming to an end on 28 February and we will like to take this opportunity to thank you for your participation during that period.

You need to reply with YES on the SMS that you received to be considered for our next panel selection.

There is no charge when replying to the SMS.

DStv Mobile has sent out communication to all panel members advising of the end of the monthly incentive. The monthly panel incentive ends on 28 February 2012.

You will be required to complete a questionnaire to be considered for the next panel selection.

By not replying with YES on the SMS, it would imply that you do not wish to be part of the research panel.

The SMS that you received was to inform you that the panel incentive is coming to an end. Another SMS will be sent to you where we will be inviting you to be part of the panel again.

The conditions of the next campaign for our panel have not been finalized. Further details will be communicated once discussed and approved by DStv Mobile.

The email that you received was to inform you that the panel incentive is coming to an end. Another email will be sent to invite you to be part of the panel again.

Yes. The link requires that you are connected to the internet in order to have access to the questionnaire.

You will only be able to upgrade your Drifta software through the website and not the panel questionnaire.

The next panel selection will commence beginning of March 2012

You will be required to upgrade the Drifta application software. This will ensure that we are able to collect the data and information needed for this research and also ensure you a better viewing experience.

Software upgrade is necessary to ensure that we collect the correct information regarding your viewing pattern, as well as to enhance your viewing experience.

All questions and concerns should be directed to us through care@dstvmobile.com

It is a DVB-H digital TV player which allows you to watch television on the go. This device is portable, slim, light-weight and has a built in signal receiver that lets you receive the DVB-H signal and content in areas where there is DVB-H coverage.

The device package consists of:

• Walka handheld TV
• USB Cable
• USB power adaptor
• Headphones
• User guide/manual
• Hand lanyard
• Device Stand

• South Africa
• Nigeria
• Kenya
• Ghana
• Namibia

The Walka will be launched in countries where DStv Mobile is available. You do not have to be a DStv or DStv Mobile subscriber to purchase the Walka; anyone can buy it.

• The Device is compatible with the DVB-H signal
• Ability to watch mobile TV on the go.
• Provides 24 hour DVB-H guide information
• Does not require Wi-Fi, 3G or PC connectivity

There is no installation, software or application download that is required to use the device.

• e.mobile
• DStv Mobile
• DStv Mobile for Premium subscribers

• Ensure that you activate your Walka through MultiChoice customer care
• Ensure that your device is fully charged
• Ensure that your device is powered ON
• Subscribe to one of the available bouquets and view

Yes. All you need to do is call the MultiChoice call centre or visit the MultiChoice service centre once you have purchased the device to have it activated. The device will not work unless it has been activated.

There is no grace period for the DStv Mobile service if the account has not been paid, therefore the service will be disconnected immediately.

If you cancel your DStv Mobile service and want to resubscribe at a later stage, you will not be charged any reconnection fees. There are no reconnection fees even when your DStv account was suspended and reopened.

If you are currently a DStv premium subscriber, the service will be provided to you at no extra cost. Packages lower than the DStv Premium or non DStv subscribers will be billed R49.00 per month.

You are only allowed one free DVB-H subscription on your account irrespective of how many hardware you purchase. Any other subsequent hardware that is added to the account will be billed at R49.00 a month per subscription.

You will be required to produce a valid SABC TV licence card and an RSA identity document or a Driver’s license as proof of identification so that the TV license can be validated. Should you not have a valid TV licence, you will need to apply or renew one at your nearest SABC centre.

You can produce just one valid SABC TV licence if you are purchasing multiple devices.

This is a regulatory requirement, as DVB-H is a technology that allows you to view TV on your Walka.

The Walka you will be purchasing is used for viewing Mobile TV therefore you are required to produce your TV license.

ICASA, as the regulatory body that governs the telecommunications and broadcasting industry, implements certain laws according to its mandate. Further queries can be directed to ICASA.

If the law changes, we will communicate all changes related to the TV licence regulation to our subscribers and potential subscribers

Each country has a set of laws and regulations that they adhere to. South Africa is operating under specific South African laws and regulations.

You can purchase the device from any MultiChoice branches and retailers.

Branches:

• MultiChoice Randburg Branch (011)289 – 2222
• MultiChoice Durban Branch (031)710 – 2222
• MultiChoice Cape Town Branch (021)508 – 2222

Retailers:

• Makro
• Hi-Fi Corporation
• Dion Wired
• Game
• Incredible Connection
• Pick `n’ Pay
• House and Home
• Ellies
• Apple Stores
• Kalahari.net
• Digital Planet
• Simplicity Online

Activate your device online at www.dstvmobile.com or call the DStv Mobile Contact Centre on 011 289 2222 to activate.

Activate your device online at www.dstvmobile.com or call the DStv Mobile Contact Centre on 011 289 2222 to activate.

DStv Mobile devices recently experienced a temporary problem with the encryption system on the broadcast signal; as a result ALL DStv Mobile subscribers were able to watch M-Net Mobile for a short period. Normal subscription rules now apply and the M-Net Mobile channel is only available to DStv Premium subscribers.

DStv Mobile devices recently experienced a temporary problem with the encryption system on the broadcast signal; as a result ALL DStv Mobile subscribers were able to watch M-Net Mobile for a short period. Normal subscription rules now apply and the M-Net Mobile channel is only available to DStv Premium subscribers.

Yes. The DStv Mobile Decoder for BlackBerry application has been released as a beta version in order for us get customer feedback to help shape the product. If you own a Drifta, you are welcome to download it to your compatible BlackBerry cellphone to try out the DStv Mobile service and give us feedback. DStv Mobile makes no warranties about the application’s performance.

A beta application is a limited release of a product with a goal of finding bugs during the development phase.

The following models of BlackBerry are supported by the Beta version of the application:

• Bold 9000
• Bold 9700
• Curve 8520
• Curve 8900
• Curve 9300

In comparison to other DStv Mobile Drifta applications, the BlackBerry beta application has different functionality and therefore a different user experience.

BlackBerry users have expressed interest in the DStv Mobile service and we would like to include their input into the product. This gives us an opportunity to work together with subscribers to gather detailed information that will inform the future development of the application. DStv Mobile is also working closely with BlackBerry (RIM) to ensure that the two products work together to give the user a good experience.

Feedback is always welcomed and appreciated. Should you wish to provide us with feedback on your experience with this application, please complete the form found at http://goo.gl/92DaH
(Please note that this URL is case sensitive)

Please call us on (011) 289 – 2222 for any questions or concerns that you may have.

DStv Mobile Decoder for Mac OS X is an application that allows you to view Mobile TV on your Apple Mac device using a Drifta Mobile Decoder

For DStv Mobile to work on your device, ensure that it meets the following requirements:

• Mac OS X 10.6.0 (Snow Leopard)
• Mac computer with an Intel Core 2 Duo processor
• Minimum Disk Space: 100MB
• 1 GB of RAM

The application is available through the Mac App Store.

The application is free to download.

• Ensure that you are connected to the Internet.
• Ensure that your Drifta/Drifta USB is not connected to your device when downloading the application.
• Click on the Mac App store application icon in the dock. (If you do not have the Mac App Store application visit http://www.apple.com/mac/app-store/ for more information)
• Click on the search field on the top right corner of the App Store screen.
• Search for ‘DStv Mobile’ in the search field.
• A free application called ‘DStv Mobile Decoder’ will appear in your search results.
• Install this application by clicking the associated ‘Free’ button.

• Ensure that you Drifta is activated through Multichoice contact centre
• Turn the Drifta on.
• Connect the Drifta to the Mac either via the USB cable or via Wi-Fi.
• Wait for the DVB-H light to go steady green - this may take up to 3 minutes when using the Drifta for the first time.
• Launch the DStv Mobile Decoder application on your Mac.
• If required, the application will perform a firmware upgrade on the Drifta.
• The application will perform a channel scan and start playing mobile TV.
• Change channels by clicking on a channel icon in the channel listing.
• View a channels schedule by clicking on the arrow button to the right of the channel information.

You need to first ensure that your Drifta has been switched ON before connecting it with your device. Should this not work, the error message screen has two buttons on it:

• www.dstvmobile.com : this will lead you to our website to check out more information on:

                  o How to get your Drifta/Drifta USB activated.
                  o Where to get the Drifta/Drifta USB should you not have one
                  o Cost of the Drifta/Drifta USB

• Retry:

                 o Ensure that you are within the DVB-H coverage area
                 o Drifta/Drifta USB has been activated and switched on
                 o Reset the Drifta/Drifta USB
                 o Click ‘Retry’ to connect again.

If the software version of the decoder is older, you need to update it so that it can work with the software that has been installed on your device before using the application. On the same error message screen, click ‘Continue’ to perform an upgrade.

This means that the Drifta that you are currently trying to connect with has not been activated. Please visit www.dstvmobile.com for information on how to activate your Drifta or contact Multichoice Contact Centre on (011) 289 – 2222.

The decoder requires at least 30% of battery power to perform the upgrade process. When the decoder is sufficiently charged, the ‘Continue’ button will be available. Please ensure that you connect the decoder to the computer using the USB cable and keep it in a charge mode for the duration of the upgrade process.

If the decoder does not work after the upgrade has been done, you will need to reset the decoder. To do this you will need to:

• Drifta USB: unplug the Drifta USB from the computer, wait 10 seconds then plug it back in
• Drifta: Insert a PIN in the reset hole located next to the Power button on your device. You will notice the lights going off. Release the PIN and the lights will come back on. That’s how you will know if your Drifta has been restored back to factory settings.

If for any reason the upgrade fails, you need to switch off the decoder and restart it. Unplug the Drifta USB, wait 10 seconds then plug it back in. Close the application and launch it again. This should restart the upgrade process again.

• Click ‘DStv Mobile Decoder’ from the list of active applications
• Click ‘Preferences’
• Click ‘Scan Channels’

• Click ‘DStv Mobile Decoder’ from the list of active applications
• Click ‘Preferences’
• Click ‘Status’ tab
• You will get all the information that you need concerning the Drifta:

           o Firmware version
           o Application version
           o Signal quality
           o Decoder battery level