Alerts | DStv Mobile

Walka Registration and Activation

DStv Mobile subscribers who purchased a DStv Mobile Walka or Drifta between December 2011 and present are required to register and activate their device online by clicking ‘here’.

Failure to do so will result in the subscriber being unable to view mobile TV.

Customers that activated their device as per the normal process before December are not affected.

To read the Walka FAQs click here

To register and activate your Walka click here

Walka error message

Since the launch of the Walka Handheld TV earlier this month, the product has been performing well and consumer feedback has been positive.

In the last week, some of the Walka devices have been displaying an E16 error message; this indicates that the device has a temporary problem with the encryption system on the broadcast signal. A temporary solution has been found; affected customers must simply switch off the device and switch it back on. Should any other error messages be experienced, contact the MultiChoice call centre or send an email to care@dstvmobile.com.

Customers that recently bought the Walka must follow the normal activation process by contacting the MultiChoice call centre or visiting our online activation process at http://drifta.dstvmobile.com/activation

You can be assured that all Walkas come with a one-year guarantee and we will gladly replace any unit if it is found to be faulty in any way. Swops can be done at the place of purchase or any MultiChoice Centre; proof of purchase must be presented.

We apologise for the inconvenience caused; our technicians are working on the problem and hope to have a long-term solution soon.

Insert a PIN in the reset hole next to the ‘Power On’ button
Press and release pin to reset the device. (The DVB-H light will flicker rapidly. This indicates that the Drifta has been reset).
Launch the DStv Mobile application on your PC
Select the ‘Settings’ icon next to the ‘Programme Guide’ Icon
Select ‘Scan Channels’

Handset subscribers

Handset subscribers must rescan the channels and purchase the DStv Mobile package to view the new channels. Failure to do so will result in the new channels not being available to view.

To restore the channels on your handset:

From your Mobile TV application:

Select 'Option'
Select 'Rescan'

To purchase the DStv Mobile package:

Nokia 5330

From the main menu
Select ‘Mobile TV’
Select ‘Purchase’
Select ‘Channel Packages’
Select ‘DStv Mobile’ Channel Package
Accept the Terms and Conditions
Select ‘Purchase’
Select ‘OK’
The purchase request will be sent through
Your phone will receive the ‘Rights Objects’
You will be presented with a list of current available channels that you can watch.

Nokia N8

From the main menu
Select ‘Applications’
Select ‘Mobile TV’
Select ‘Options’
Select ‘Subscriptions’
Select ‘New subscriptions’
Select ‘Channel Packages’
Select ‘Single Package’
Accept the Terms and Conditions
Select ‘Verify’ to verify your subscription
Wait for the Rights Objects to be sent to your phone.

Nokia C7

From the main menu
Select ‘Applications’
Select ‘Mobile TV’
Select ‘Options’
Select ‘Subscriptions’
Select ‘New subscriptions’
Select ‘Channel Packages’
Select ‘Single Package’
Accept the Terms and Conditions
Select ‘Verify’ to verify your subscription
Wait for the Rights Objects to be sent to your phone.

ZTE F900

APN Settings are defaulted
Access Mobile TV from the main menu
Phone will display ‘Parsed’
Select ‘OK’
Enter default code of 1234 when prompted
Select ‘Yes’ when prompted to retrieve subscriptions
It might take a while, but leave the phone to run until prompted to move to the next selection.
Select ‘Options’
Select ‘Watch/Purchase: to purchase the subscription’
Select ‘Channel Packages’
Select the ‘DStv Mobile’ Bouquet
Select ‘Single’
Select ‘Verify’
Select ‘OK’
You will be presented with a list of current available channels that you can watch.

We hope you enjoy the new channels and remember you can give us feedback by
sending an email to care@dstvmobile.com.
Join the DStv Mobile family on facebook (facebook.com/DStvMobile) and twitter (twitter.com/DStvMobile)

Version 1.0

DStv Mobile Downtime

DStv Mobile will be conducting scheduled network maintenance on 11 May 2011. As a result the DStv Mobile signal will be inaccessible and you will be unable to watch Mobile TV. Maintenance will begin at midnight (SA time) and end later in the day.

All countries with the DStv Mobile service will be affected, namely; South Africa, Nigeria, Kenya, Namibia and Ghana.

We apologise for the inconvenience this may cause.

Walka Registration and Activation

Walka error message

DStv Mobile Network Downtime

DStv Mobile Downtime